I don’t know exactly what your particular situation is, but perhaps this helps you solve your issue. If the ‘files on demand’ is active, and there’s no internet connection/OneDrive client is off/ user is signed out, those placeholders disappear.

The whole folder/folder structure or just one/multiple files. This can be turned off completely or disabled per folder by right clicking and selecting “always keep on this device”. That moves the Desktop, My Documents, My Pictures from their usual C:/Users/username location to the C:/Users/username/OneDrive folder and creates a registry redirect for those shortcuts to always point to the new location.įiles dont get lost, they sometimes disappear from the desktop momentarily, and then return with some symbols attached (a cloud, a circle).īy default, the files on demand feature is enabled, which means that files are uploaded to the cloud but they’re deleted locally (only a placeholder remains) and they’re downloaded when accessed. If you don’t want to have to access OneDrive through your browser every time, you can download a client app to your devices for easy access.Usually people click through the setup without reading what they’re activating. How to download OneDrive client apps on Mac, Windows, iOS and Android Once you’ve added the files you want to Personal Vault, lock it again by clicking the small safe icon in the top right-hand corner and selecting “Lock”, or going back to the main OneDrive page, ticking the small circle in the top left of the Personal Vault icon and selecting “Lock”. This is underlined by the fact that, with a free account, you can only upload or move a maximum of three files in there. It’s worth noting that the Vault isn’t intended to hold every document you put in OneDrive, just the most sensitive ones, for example, a household budget. You may get an error message saying the verification didn’t work, but we found reloading the page got rid of it and the vault was open. Enter the code and return to the original screen and the vault should be open, as seen below. You will then be asked to submit either a phone number or alternative email address where a special code can be sent.

When you click “Next”, a new window, tab or pop-up will open where you will be prompted to enter your password.

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